Tier 1 Techsupport
Techsupport on Tier 1 as your IT Concierge. We handle the common glitches, setup your access, and make sure that if your problem is big, the right expert is already on the way to help.
Contact UsTier 2 Techsupport
If T1 is the general doctor who sees everyone, Tier 2 is the Surgeon or the Specialist you get referred to when the standard medicine isn't working. They don't just follow a checklist; they take things apart (metaphorically) to find out why they are broken.
Contact UsTier 3 Techsupport
Tier 3 is the Architects and Master Builders of your digital world. They are the expert engineers who step in when a problem has never been seen before or when a system-wide failure threatens the business. Their job isn't just to fix the error; it's to redesign the system so that the error can never happen again.
Contact UsPreparation & Environment Check (Prep / Stage 0)
Clear Temporary Files (TempClean / Stage 1)
Remove Bloatware (Debloat / Stage 2)
Malware Scanning (Disinfect / Stage 3)
Repair (Repair / Stage 4)
Update (Patch / Stage 5)
Optimization (Optimize / Stage 6)
Completion (Wrap-up / Stage 7)
Custom Scripts (Custom / Stage 8)
Please note that the service takes between 3-12 hours depending on your computer. And you can not access the computer during the process.
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Software and hardware can sometimes be easy to fix, other times, not so easy.
We can help you with support over distance, please contact us for more info!
We can help you get good protection on your systems, and set them up properly for you.
Please contact us for a free offer or consultation.
Maxgrid have been active since 1996, and have been active in many markets, such as security, marketing, consulting, IT, construction and more.

Tomas M Leppänen, CEO
• EDR/XDR (Endpoint Detection & Response): Unlike standard antivirus, this tracks behavior. If a computer starts encrypting files (ransomware), the EDR kills the process and rolls back the changes.
• SOC-as-a-Service: Offer 24/7 monitoring through a Security Operations Center. We aren't just fixing PCs; We are watching for intruders in real-time.
• Vulnerability Management: Monthly scans of your computer network to find unpatched software or weak configurations before hackers do.
• Security Awareness Training: Phishing simulations where we send "fake" malicious emails to your staff to seek vulnerabilities, then provide training for staff.
• We maybe able to help you find someone who is missing, lost, or who you need to get hold of, but also other information.
• Dark Web Monitoring: Scanning leak databases to see if your employee credentials (emails/passwords) are being sold.
• Brand Protection: Monitoring for "typosquatting" (someone buying a domain like yourcompany-support.com to scam your customers).
• Digital Footprint Audits (OSINT): Providing a report to CEOs on what information about them or their family is publicly available that could be used for social engineering.
• We help businesses with GDPR, HIPAA, PCI, and more, to stay secure. We offer a Virtual CISO (Chief Information Security Officer) service.
• Compliance Mapping: Helping companies meet specific standards for audits.
• Policy Authoring: Help with writing of "Acceptable Use Policies" or "Disaster Recovery Plans.", also TOS and PP.
• Risk Assessments: Formal reports direct to your board of directors showing where the business is most at risk.
• Backups are old school; Disaster Recovery (DR) is the new standard.
• BaaS (Backup as a Service): Fully managed, off-site, immutable backups (meaning online hackers can't delete them).
• DRaaS (Disaster Recovery as a Service). Ex. If your office burns down, we can "spin up" your entire server environment in the cloud within minutes so you can keep working.
• SaaS Backup: Most companies don't realize Microsoft 365 and Google Workspace do not back up your data by default. We offer your 3rd-party backup service for both.
• Remote service that shifts your team from "fixing" to "preventing" by automating the entire life of a device from home or office.
• Automated 3rd-Party Patching: Beyond just Windows/macOS updates, we silently push updates for high-risk apps like Chrome, Zoom, and Adobe to close security holes.
• Zero-Touch Deployment: We ship laptops directly to new hires; upon first login, our system automatically installs all required company software and security profiles.
• Shadow IT Auditing: Monthly reports identifying unapproved software (like personal cloud storage or unauthorized AI tools) installed on company hardware.
• Scheduled Maintenance: Automatic "off-hours" optimizations (disk cleanups, driver updates) so devices stay fast without interrupting the user.
• Digital Forensics: If a breach happens, we investigate "how" it happened for legal or insurance purposes.
• Cloud Cost Optimization: Analyzing your Azure/AWS invoices and finding ways to save you money by resizing or shutting down unused resources.
• Network Performance Audits: Using advanced tools to find bottlenecks in your Wi-Fi or internal cabling.
We work with clients all over the world, on every continent. Our clients, who are both private individuals and companies, appreciate working with us for extended periods of time because of our proximity, professionalism, speed, thorough work, and active communication.
Singapore
Bangkok
Hong Kong
San Fransisco
Sydney
London
Nordic Countries
European Countries
Doha
Mumbai
Tokyo
Cape Town
Brasília
Toronto
New York

| Adress | MaxGrid Security/LiveHelpTech AB, Runstens Byväg 84B, SE-147 91 Grödinge, Sweden |
|---|---|
| Contact Person | Tomas M Leppänen, Certified Webadmin |
| Payment | Stripe, bank transfer, other options on request. For your safety and ours, for all our first time customers we require payment in advance. Since we carry out work that requires time, money, and resources, we also expect to be compensated for it. If the work is not performed in accordance with our agreement, we are more than happy to open a dialogue and ensure that all parties are satisfied. |
| Org. & VAT nr | SE559481522601 |
| Company Name | MaxGrid Security is a part of LiveHelpTech AB |