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Tier 1 Techsupport

The Frontline - General Support

Techsupport on Tier 1 as your IT Concierge. We handle the common glitches, setup your access, and make sure that if your problem is big, the right expert is already on the way to help.

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Tier 2 Techsupport

The Troubleshooting Deep-Dive - Specialists

If T1 is the general doctor who sees everyone, Tier 2 is the Surgeon or the Specialist you get referred to when the standard medicine isn't working. They don't just follow a checklist; they take things apart (metaphorically) to find out why they are broken.

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Tier 3 Techsupport

The Architects & Engineers - Experts

Tier 3 is the Architects and Master Builders of your digital world. They are the expert engineers who step in when a problem has never been seen before or when a system-wide failure threatens the business. Their job isn't just to fix the error; it's to redesign the system so that the error can never happen again.

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1996
Start Year
600+
Job Done
24/7
100% Support
256
SSL Encryption

Deep PC Clean Up Package #1

In this package we use Tron Script, it is an tool that bundles dozens of professional-grade repair programs into one massive super-tool. This help the process a lot, as we do not need to manually running 20 different scans and fixes over several hours, this does it all automatically.

It’s like a deep-cleaning service for your house where they not only take out the trash but also scrub the floors, fix the leaky faucets, and change the air filters. Here are all the steps:

⭐⭐⭐⭐⭐

Preparation & Environment Check (Prep / Stage 0)

Clear Temporary Files (TempClean / Stage 1)

Remove Bloatware (Debloat / Stage 2)

Malware Scanning (Disinfect / Stage 3)

Repair (Repair / Stage 4)

Update (Patch / Stage 5)

Optimization (Optimize / Stage 6)

Completion (Wrap-up / Stage 7)

Custom Scripts (Custom / Stage 8)

Campaign price is 290 € Reg.price 600€

Please note that the service takes between 3-12 hours depending on your computer. And you can not access the computer during the process.

→ Contact Us Now!
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Not Working?

Software and hardware can sometimes be easy to fix, other times, not so easy.

We can help you with support over distance, please contact us for more info!

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Be Protected

We can help you get good protection on your systems, and set them up properly for you.

Please contact us for a free offer or consultation.

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MaxGrid Security

Maxgrid have been active since 1996, and have been active in many markets, such as security, marketing, consulting, IT, construction and more.


Tomas M Leppänen, CEO

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Additional Services

Advanced Cybersecurity (MSSP Level) Active Defense

• EDR/XDR (Endpoint Detection & Response): Unlike standard antivirus, this tracks behavior. If a computer starts encrypting files (ransomware), the EDR kills the process and rolls back the changes.

• SOC-as-a-Service: Offer 24/7 monitoring through a Security Operations Center. We aren't just fixing PCs; We are watching for intruders in real-time.

• Vulnerability Management: Monthly scans of your computer network to find unpatched software or weak configurations before hackers do.

• Security Awareness Training: Phishing simulations where we send "fake" malicious emails to your staff to seek vulnerabilities, then provide training for staff.

OSINT & Identity Protection

• We maybe able to help you find someone who is missing, lost, or who you need to get hold of, but also other information.

• Dark Web Monitoring: Scanning leak databases to see if your employee credentials (emails/passwords) are being sold.

• Brand Protection: Monitoring for "typosquatting" (someone buying a domain like yourcompany-support.com to scam your customers).

• Digital Footprint Audits (OSINT): Providing a report to CEOs on what information about them or their family is publicly available that could be used for social engineering.

Compliance & Governance (vCISO)

• We help businesses with GDPR, HIPAA, PCI, and more, to stay secure. We offer a Virtual CISO (Chief Information Security Officer) service.

• Compliance Mapping: Helping companies meet specific standards for audits.

• Policy Authoring: Help with writing of "Acceptable Use Policies" or "Disaster Recovery Plans.", also TOS and PP.

• Risk Assessments: Formal reports direct to your board of directors showing where the business is most at risk.

Business Continuity (Beyond "Backup")

• Backups are old school; Disaster Recovery (DR) is the new standard.

• BaaS (Backup as a Service): Fully managed, off-site, immutable backups (meaning online hackers can't delete them).

• DRaaS (Disaster Recovery as a Service). Ex. If your office burns down, we can "spin up" your entire server environment in the cloud within minutes so you can keep working.

• SaaS Backup: Most companies don't realize Microsoft 365 and Google Workspace do not back up your data by default. We offer your 3rd-party backup service for both.

Managed Patch & Asset Lifecycle

• Remote service that shifts your team from "fixing" to "preventing" by automating the entire life of a device from home or office.

• Automated 3rd-Party Patching: Beyond just Windows/macOS updates, we silently push updates for high-risk apps like Chrome, Zoom, and Adobe to close security holes.

• Zero-Touch Deployment: We ship laptops directly to new hires; upon first login, our system automatically installs all required company software and security profiles.

• Shadow IT Auditing: Monthly reports identifying unapproved software (like personal cloud storage or unauthorized AI tools) installed on company hardware.

• Scheduled Maintenance: Automatic "off-hours" optimizations (disk cleanups, driver updates) so devices stay fast without interrupting the user.

Specialized Technical Services

• Digital Forensics: If a breach happens, we investigate "how" it happened for legal or insurance purposes.

• Cloud Cost Optimization: Analyzing your Azure/AWS invoices and finding ways to save you money by resizing or shutting down unused resources.

• Network Performance Audits: Using advanced tools to find bottlenecks in your Wi-Fi or internal cabling.

MaxGrid Security Network

Global yet Local

We work with clients all over the world, on every continent. Our clients, who are both private individuals and companies, appreciate working with us for extended periods of time because of our proximity, professionalism, speed, thorough work, and active communication.

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Singapore

Bangkok

Hong Kong

San Fransisco

Sydney

London

Nordic Countries

European Countries

Doha

Mumbai

Tokyo

Cape Town

Brasília

Toronto

New York

We are a part of LiveHelpTech

Company Info

Adress MaxGrid Security/LiveHelpTech AB, Runstens Byväg 84B, SE-147 91 Grödinge, Sweden
Contact Person Tomas M Leppänen, Certified Webadmin
Payment Stripe, bank transfer, other options on request. For your safety and ours, for all our first time customers we require payment in advance. Since we carry out work that requires time, money, and resources, we also expect to be compensated for it. If the work is not performed in accordance with our agreement, we are more than happy to open a dialogue and ensure that all parties are satisfied.
Org. & VAT nr SE559481522601
Company Name MaxGrid Security is a part of LiveHelpTech AB